Oct 17, 2018.
How to Fix When Outlook 2016 for Mac does not download attachments
Reyansh ❘ April 20th, 2020 ❘ 0 Comments
The MS Outlook is a very popular email application among Mac and Windows users for online correspondence. However, sometimes communication via email gets disrupted due to technical errors. A very common problem faced by Mac Users is that they are unable to download attachments in Mac Outlook 2016. Apart from this, you may occasionally encounter problems such as attachments being greyed out or they simply don’t show up when you download it into the PC. As of now, in this blog, we will be focussing on attachments not being able to download in Mac Outlook 2016 and its solutions.
Free Methods to Fix Mac Outlook 2016 Error
The MS Outlook is a very widely used email service by most businesses. It is available for both Windows and Mac Operating Systems but has a separate file format for saving data. In Windows, the MS Outlook Saves the Emails in PST File Format and on Mac it saves the emails in OLM File Format. The primary function of an email application is sending and receiving emails, but if you are unable to download attachments it becomes a huge problem as it leads to disruption of online communication.
In the upcoming sections, we will be discussing a manual procedure to explain to you how to troubleshoot Mac Outlook 2016 not downloading attachments issue. But before we proceed, let us consider a scenario where you are facing a problem in Mac Outlook 2016 linked with MS Exchange to your official ID. Within it, some random emails do not show attachments. Although you haven’t deleted any messages, Outlook for Mac is not able to download attachments.
What should you do now??
Let us try to find the answers in the following section:
3 Solutions to fix Unable to Download Mac Outlook Attachments Error
There are many troubleshooting approaches available when it comes to fixing Outlook 2011 for Mac not downloading attachments issue. In this section, we will discuss the top three approaches.
Solution 1: CLEAR THE CACHE ON MAC
There is a possibility of a synchronization problem in MS Outlook and the attachment may get stuck midway. Therefore, to fix this Outlook for Mac unable to download attachments error, follow the step by step procedure given below:
- Choose the navigation pane and right-click on the account.
- Next click on the Properties option.
- Then click on the Empty Cache option.
- Right-click on the folder that contains attachments that are not downloading.
- Finally hit on Synchronize Now option.
Follow the above instructions in the Auto Update Application to fix this issue and if it doesn’t work then follow the next Solution.
Solution 2: Download attachment using Office 365 Account.
If you have Outlook for Mac Account synced with MS Office 365, then it’s very easy to view and download all attachments. It is one of the most reliable ways to download attachments in case of an emergency. If this also doesn’t work, then you can go for the next solution.
Solution 3: Check for All Updates
First of all, check Outlook for updates. Follow the steps mentioned below
1)Open Mac Outlook 2016 on your computer.
2) Then Go to the Help Option.
3)Select Check for Updates option.
All the above-mentioned methods are very effective in troubleshooting Outlook 2016/2011 for Mac unable to download attachments.
Follow any of the above approaches for fixing this issue and you can easily download emails in Mac Outlook 2016 without any trouble.
Solution 4: Try a Professional Software
The last option left with you is to try a professional tool known as OLM File Converter in which you can convert and export all the emails of Outlook for Mac into Outlook for Windows. You just have to upload your OLM file into the software and convert it to PST. Maybe there is some issue with your OLM file and therefore you are unable to download attachments from Outlook for Mac. Once you convert your Mac Outlook Emails to Windows Outlook Email then you might download all the attachments.
Several Reasons for Mac Outlook 2016 Attachment Problem
There can be a number of reasons for attachments not downloading in Mac 2016 like app settings, antivirus, installed in the computer or firewall software. Many users encounter this problem while using the upgraded version of Microsoft Outlook. It could be due to compatibility issues-if an email is sent from Mac computer but the file attachments are not saved in a Windows-compatible format, the email may not display.
Bottom Line
It is important to fix any kind of errors related to Mac Outlook as they may lead to data loss. One of these error messages shows like this, unable to download Mac Outlook 2016 attachments. Therefore, in this blog, we have discussed a manual procedure to fix this issue. We have also discussed the reasons behind the occurrence of this error. You can follow any approach as per your need and convenience.
Realted Post
-->Original KB number: 2800895
We do not recommend that you change the default location of your Profile folder for Microsoft Outlook 2016 for Mac, or your Identity folder for Microsoft Outlook for Mac 2011 to an external hard disk or to a network. Additionally, using a mail identity or profile that is located on an external hard disk or on a network is not supported in either version of Outlook for Mac.
More information
Outlook 2016 for Mac caches your mail items in a profile in your home folder at the following location:
~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles
Outlook for Mac 2011 caches your mail items in an identity in your home folder at the following location:
Download Outlook 2016 For Free
~/Documents/Microsoft User Data/Office 2011 Identities
Outlook For Mac Free Download
Like Microsoft Entourage for Mac 2008, Outlook 2016 for Mac and Outlook for Mac 2011 are intended to be purely locally cached mail clients. Changing the location or using a mail identity that is located on an external hard disk or a network is not supported.